Terrasoft CRM connects USA and India

American company Rubix Information Technologies, Inc. bought its first license package. The company is a leading provider of telecommunications solutions who has worked up both American and Indian markets. Rubix Information Technologies specializes in software development and implementation.

Rubix and Terrasoft teams with joint efforts planned the CRM-project. As a result, the optimization of business-processes and customer service regulations was set as the main object. Terrasoft CRM will distribute employees’ rights and obligations in sales and implementation projects at different stages depending on each manager’s role in the project. Thus, it will optimize the communication of departments and improve their cooperation.

Another important aim of Terrasoft CRM implementation project is the support of distributed company structure. Close relations of American and Indian Rubix Information Technologies offices will be established by means of Replication Utility. This interconnection will allow on-line data exchange for making business decisions in time.

The implementation stage of the project revealed first beneficial effects, which gave an impetus to active future trends consideration.