Pilot Testing in Herlequin Communications Company

Herlequin Communications Technology, the leading Spanish IT service provider specializing in small businesses, completed the test stage of Terrasoft CRM implementation project.

The objectives of this phase have been achieved. Terrasoft product has been adapted of for the specifics of IT provider’s business processes. All necessary questionnaire forms and reports were refined, which gave the possibility to accumulate and manage the client database more effectively.

Positive results of the project gave an impulse to the next step forward. Herlequin Communications Technology increased the quantity of automated workplacesagain, involving this time not only its headquarters, but subsidiary company’s office as well. As a result, the performance of both companies was significantly increased. Terrasoft CRM data exchange utility supports the communication between two offices. Owing to this, the management of the company is able to obtain the on-line information on work of all employees. Thus, it ensures prompt control and competent coordination of the whole team.