Annual Terrasoft Partner Conference.

Terrasoft Partner Conference 2007 that took place on August 17-18 attracted Terrasoft Partners from around the world. The conference is a two-day event where over 50 Partners from Russia, Ukraine, Belarus Republic, Latvia, Ireland, Turkey, United Arabic Emirates, Kazakhstan and Georgia attended to gain the strategic advantage, knowledge and experience, build partnership and exchange ideas.

Following the tradition of the last year the event took place in one of the most beautiful county-side near Kiev, Admiral Club.

The Partner Conference became a start point the new stage in the development and strengthening of the partnership relationship as well as creating the intelligent network of shared ideas. Terrasoft introduced the new products that will be released by the end of 2007: Terrasoft Sales, a solution for SMB market; Terrasoft Service Desk, a powerful solution for service management in the telecommunication, software, distribution companies and others.

There was also announced about the beta-testing of Terrasoft CRM 3.1 supporting web-services. This product that provides the opportunity to work with Terrasoft CRM via Internet will be released in the near future.

Terrasoft in association with Partners began to work under a number of vertical solutions. The first product announced at the Partner Conference 2007 is Terrasoft Loyalty, which has been already released to the CIS market and successfully implemented in four companies. There were also introduced three other vertical solutions developed by Terrasoft Partners on the Terrasoft CRM Platform: CRM for Automotive developed by KomplIT (Minsk, Byelorussia); Integrated Call Centre, IVR and CRM Solution for Telecom created by Converged Communications Middle East & Northern Africa (Dubai, UAE); CRM for Training companies created by Labitec (St. Petersburg, Russia).

The key-note of the Conference was the CRM Model Concept, which embodies the idea of applying industry best practice in Customer Relationship Management on the three levels: strategy, tactics and operations. Based on the strategic goals of the company, target segments, product portfolio and sales channels the business processes, KPIs, client-centric organization structure can be created to support the ideal CRM Model of the organization.

Terrasoft introduced a number of CRM Models for some particular vertical markets, such as: Box-moving and Project-oriented Distribution, Banking Outsourcing Contact Centre. The optimal for the customer’s business CRM-model is defined based on strategic goals of the company, targeted segments, products portfolio and sales channels.

The second day of the Conference was devoted to the Terrasoft innovations in Consulting, Project Management and Technologies. Terrasoft Partners Project Award became the culmination of the day.

All the attendees emphasized the friendly environment, warm atmosphere and hospitality during the event. Beside the valuable knowledge and information the Partners had a chance to interact and find the opportunities for networking.

Terrasoft team thanks to every Participant of the Terrasoft Partner Conference 2007 and look forward to the progress in the partnership relationship between Terrasoft and its Partners and also welcome the development of the new alliances within the Terrasoft Partner Network.