Call Centre support.

 

Registration of all incoming and outgoing calls

Redirecting of incoming calls

Automating phone number dialing

 

When interacting with customer you can quickly find and view detailed information about the person and a whole history of your interaction with this person.

 

Note: if you use Terrasoft Call Centre, than the Contact window can be automatically opened when he/she is calling.

 

Using detailed information about the contact you can reduce the service time and enhance the service quality

 

You can get its account information, contact type, loyalty reasons, information about its demand for your products and its interaction with competitors in the Contact details. In custom profiles and description field you can get any entered information about the contact.

 

Note: you can get only the information, entered to Terrasoft CRM by you or by other users. It is recommended to enter only relevant information. Besides we recommend to the establish rules, defining what information about customers every user has to enter.

 

 

History contains all tasks, sales and campaigns linked to a contact. You can view this history in corresponding tabs in the Contact details.