Cases handling.

 

A case is a customer's problem, or a question.

 

You can create a document with "Ticket" type. The Documents list can be easily filtered to view all open Tickets. Besides you can assign each ticket to any support specialist and control it status in real-time.

 

You can pick out the solutions in the Library section with the help of the Filter sidebar.

 

You can use support processes, built in the Process Builder. See Service processes