Customer-centric processes.

 

Customer-centric strategy is aimed to involve your customers in managing your business development. It enables you to shape your products and services (and business structure) perfectly matching customer's needs.

 

You can use the customer-centric process. It is the process aimed to automate registration of customer feedback and to help the executive in making customer-centric decisions in real time.

 

Here is an example of handling customer feedback for changing certain product parameter.