• What is CRM
• CRM Expertise

• Training agenda
• Training Costs

CRM software for Communications

CRM Business objectives

	Increasing sales volume

	Improving manager effectiveness

	Dealer relationship management

	Better communications between sales and technical department

	Creating analytical reports

	Control over internal and external documentation

	Effective customer relationship

	Highly targeted marketing campaigns

CRM Business objectives:

Increasing sales volume:

1. Telemarketing control.
2. Realizing cross - selling opportunities.

Improving manager effectiveness:

1. Analyzing employee capacity.
2. Customer interactions basing on the business process.

Dealer relationship management:

1. Equipment set cost calculation.
2. Automating the documents flow.

Better communications between sales and technical department.

Creating analytical reports.

Control over internal and external documentation:

1. Integration with an accounting system.
2. Tracking the documents processing.

Effective customer relationship:

1. Customer segmentation basing on the sales volume.
2. Customer credit control.
3. Calculating average service price for every customer.
4. Tracking the traffic limit exceeding.

Highly targeted marketing campaigns:

1. Organizing information about sales and campaigns.
2. Analyzing campaign results.

Featured CRM project description