• What is CRM
• CRM Expertise

• Training agenda
• Training Costs

CRM software for On-demand production

CRM Business objectives

	Attracting customers

	Order implementation

	Customer relationship management

	Partner and supplier relationship management

	Analytical reports

CRM Business objectives:

Attracting customers:

1. Working according to business processes.
2. Sales forecasting and tracking orders.
3. Single source for customer data.
4. Automatic order price calculation.
5. Automating the documents flow:
• Forming price-lists;
• Forming commercial proposals.
6. Sales pipeline.

Order implementation:

1. Tracking the production stages.
2. Order status notification.
3. Order processing automated by business process.
4. Registering time-cost.
5. Automatic document forming.

Customer relationship management:

1. Handling customer requests.
2. Regular customer interactions according to corporate rules.
3. Customer segmentation.

Partner and supplier relationship management:

1. Supplier segmentation by product type.
2. Registering supplied products.

Analytical reports:

1. Making decisions basing on sales results and employees capacity.
2. Effective marketing campaigns.

Featured CRM project description