• What is CRM
• CRM Expertise

• Training agenda
• Training Costs

CRM software tourism

CRM Business objectives

	Single source for customer and partner data

	Effective interaction with partners and agents

	Increasing manager effectiveness

	Increasing customer loyalty

	Price calculator

	Effective business management

CRM Business objectives:

Single source for customer and partner data:

1. History of services and travel directions.
2. Customer preferences (climate, season, age, income), customer associations.

Effective interaction with partners and agents:

1. Permanent price updating.
2. Agent activity, discounts, customers.
3. Analytical reports on partner and agent results.
4. Business processes to automate order handling.

Increasing manager effectiveness:

1. Automated ticket support.
2. Forming printed documentation on different languages.
3. Quick tour cost calculation.
4. Registering and storing visa applications.

Increasing customer loyalty:

1. Customer segmentation and focused marketing campaigns.
2. Bulk email sending of the company news and promotions. Automated envelope printing.

Price calculator:

1. Automatic service price calculation.
2. Importing partner price-lists.
3. Creating service catalogue.
4. Quick search for hotels, transportation and other services.

Effective business management:

1. Creating statistical and analytical reports on the company sales.
2. Control over the agents work.
3. Document visa.
4. Managing business processes.

Featured CRM project description