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CRM software tourism

Implementation

Terrasoft CRM contains a single customer database. In the customer form besides the contact information you can register customer service type, payment type, number of employees, annual income and other important customer parameters.

For each customer order a new project is created in the system. The project form contains the contract conditions: amount, discount, agent commission, direction and other parameters.

The project amount, discount and agent commission are calculated basing on the class of the trip, direction, and the air-company. Besides the commission fo r r eturning tickets is taken into account.

The interaction with prospect and existing customers is automated by the designed business process. Besides, the process algorithm depends on the customer parameters (type, profitability, income, company size, service type). Terrasoft CRM automates the considerable part of the company documents flow: registration and signing contracts and additional agreements with companies and consumers.

Terrasoft CRM is also used for planning and tracking of the marketing campaigns – different events, seminars, conferences, trainings. Special reports help to analyze the effectiveness of these campaigns.