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CRM for customer care

To deliver high quality customer service and enhance customer support performance, Terrasoft provides most up-to-date and complete customer data at user's fingertips, knowledge management tools and automated service processes, that help effectively resolve service issues and creates cross-sell or up-sell opportunities. With Terrasoft CRM, you can make the most of every customer interaction, maximizing customer satisfaction.

Cases handling.
A case is a customer's problem, or a question. To enhance customer experience with your business you have to respond timely to every customer inquiry (letter or telephone call). Terrasoft CRM can integrate all interactions with customers (either it is pre-sale or service questions).

Knowledge management
While communicating with customers and solving their issues service specialists collect valuable experience that can help to save time and money spent for customer care and enhance the quality level of this process. Terrasoft CRM provides tools for organising the Knowledge Base where support specialists (experienced or beginners) can quickly find a solution for different cases. The information kept in the Knowledge Base will be never lost even in case when a specialist leaves.

Support workflow
Service processes enable you to use the best practices of interaction with customer to solve his/her problem. When the customer get used to the high quality of your service you have no chance for mistake. That is why using automated processes you can guarantee that your customer will be served every time on high level.