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General questions

Managing customers database
Terrasoft CRM is the perfect solution for businesses that manage customers information in a shared database environment. Users will have instant access to up-to-date information about their prospects, customers, vendors and internal associates. From first contact to order fulfillment and delivery, Terrasoft CRM maintains a single source of information that can be shared across the enterprise.

Scheduling tasks and organizing teamwork
Terrasoft CRM will have a positive impact on time management and business performance. Onscreen reminder notifications alert users about pending tasks while filter and sort options allow users to manipulate onscreen data to their individual preferences enabling efficient delivery of information. In addition, filter and sort options allow users to manipulate onscreen data to their individual preferences allowing for efficient delivery of information.
Terrasoft CRM enables to organize effective teamwork by sharing sales projects, marketing campaigns and other activities.


Tracking sales and projects
Terrasoft CRM provides tools for managing sales cycle from first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline. As a result, you're able to assign a probability of closing the sale at each stage of your business sales cycle and analyze sales pipeline in real-time. Sophisticated workflow features provide automated sales processes to guide salespeople through proven selling methods.


Better control over employees performance
With Terrasoft CRM executive get a unique tool to control business performance in real-time mode. Having simultaneous information of every employee tasks and results he can take timely and effective decisions to correct the performance. You will be able to see strong and weak sides of your team.


Automating workflow and saving time
With Terrasoft CRM automated workflow, you can integrate business rules across all channels, departments and employees. To help assess and design workflow, Terrasoft CRM provides graphical views of the process and its development patterns. Terrasoft CRM creates confidence among employees flowing leads to sale personnel and cases to support personnel automatically. By creating document, email and report templates you can save time, leaving all the routine work to the CRM.


Organizing document flow
All documents related to your sales process can be processed within Terrasoft CRM software: starting with building standard document forms to organization e-documents flow. This includes orders, invoices, contracts etc. You can manage your document approval process effectively using comprehensive visa control tools.

Product (stock) management
For trade companies Terrasoft CRM provides tools for managing large quantities of products. Price type, currency and product set options enable to customize Terrasoft CRM to any business type. Having complete information about your products on your fingertips you can quickly find all product details to answer customer questions. Besides you can track your stock in CRM in realtime, in synchronization with your accounting system.

Tracking marketing campaigns
Building lasting and more profitable customer relationships means identifying, executing and replicating effective marketing campaigns across all your sales channels. With Terrasoft CRM, marketing teams can analyze unlimited demographic information with customer-specific marketing campaigns. Assign, schedule and track marketing activities within a campaign - and view every detail of each campaign at a glance.

Marketing analysis
Terrasoft CRM provides advanced marketing tools for marketing analyzing. With relevant marketing information at your fingertips, you can target the right customer and make sound decisions based on what your customers want and how they respond. Terrasoft CRM enables you to truly understand and respond to your prospects and customers - all the time. Terrasoft CRM forms the foundation on which lasting customer relationships can be built and managed while moving at the speed of business.

Organizing customers support
To deliver high quality customer service and enhance customer support performance, Terrasoft provides most up-to-date and complete customer data at user's fingertips, knowledge management tools and automated service processes, that help effectively resolve service issues and creates cross-sell or up-sell opportunities. With Terrasoft CRM, you can make the most of every customer interaction, maximizing customer satisfaction.