Terrasoft is a leading supplier of integrated Customer Relationship Management (CRM) solutions, offering services to companies of different sizes and industries. Terrasoft CRM software solutions will empower your company to optimize business operations and gain a long-term competitive advantage in the market.
CRM project is a complex service of creating individual CRM solutions which consists of the following stages:
CRM Expertise
The analysis & definition of the current organizational structure and customer service business-processes of the company. Definition of the main business needs. Business goals systematization, determination and documentation of expected results and boundaries of the CRM project. Details
CRM Consulting
Business process optimization in the sales, marketing and customer service spheres. Creating business key indicators and reporting forms controlling the indicators. Development of the detailed action plan for the implementation of new regulations and processes in the organization. Details
CRM Implementation
Shaping the requirements specification for Terrasoft CRM customization. Technical setup of Terrasoft CRM and its integration with other software. User trainings and Terrasoft CRM operational testing. Details
Project Audition
The qualitative and quantitative estimation of the aims achieved within CRM project. The analysis of the key users' satisfaction from the results of CRM project. Details
Terrasoft CRM enables to our regional representatives work in common information field. We, for ours turn, can get on-line information and take most efficient decisions
Terrasoft provides us the most customizable and easy to use CRM application existing on the Small and Midsize Business Market. And the on-line support and assistance for our team and customers is a strong point in our Partnership with Terrasoft.
We going to extend our field of competence to more demanding implementations and solutions based on Terrasoft CRM.
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CRM Software
CRM Project
Tobias Menne
Paul Soare