Audition of CRM Project - Terrasoft CRM


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CRM Expertise CRM Consulting	Implementation Project audit

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Audition of CRM Project

First results of the CRM project are summed up at the end of testing period. The level of goal achievement is estimated on the basis of the key indexes defined at Consulting stage, also the extent of Terrasoft CRM key users satisfaction is taken into account.

Qualitative and quantitative estimation of the of goal achievement level within the CRM project

Analysing the investment effectiveness
Key index values and deviations inspecting based of specified standards
Detecting possible deviations that should be taken into consideration during the further project development

The analysis of key users satisfaction by the results of the CRM project

Carrying out the questionnaire survey among the key users of CRM solution in order to find out the level of satisfaction with the results of CRM project
Developing the recommendations on customer’s experts certification
Shaping the vision of the future cooperation

Terrasoft CRM enables to our regional representatives work in common information field. We, for ours turn, can get on-line information and take most efficient decisions

Tobias Menne
General Director Bayer Ltd (Ukraine)

Our customers

We checked several CRM software solutions that “claim” to provide the support for developing customer relationships and improving marketing activities. After that, we found Terrasoft CRM to be the ideal tool to support these goals. Terrasoft CRM is flexible, comprehensive and easily customisable. Last but not least the price/performance ratio has no competitors. DotCom s.r.l. is willing to support the Italian Terrasoft customers and all their needs to use and get the maximum from the excellent CRM software Terrasoft produces.

Carlo Celi
DotCom s.r.l.

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