Audition of CRM Project - Terrasoft CRM


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CRM Expertise CRM Consulting	Implementation Project audit

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Audition of CRM Project

First results of the CRM project are summed up at the end of testing period. The level of goal achievement is estimated on the basis of the key indexes defined at Consulting stage, also the extent of Terrasoft CRM key users satisfaction is taken into account.

Qualitative and quantitative estimation of the of goal achievement level within the CRM project

Analysing the investment effectiveness
Key index values and deviations inspecting based of specified standards
Detecting possible deviations that should be taken into consideration during the further project development

The analysis of key users satisfaction by the results of the CRM project

Carrying out the questionnaire survey among the key users of CRM solution in order to find out the level of satisfaction with the results of CRM project
Developing the recommendations on customer’s experts certification
Shaping the vision of the future cooperation

Thanks to Terrasoft CRM implementation, Alutus Consulting significantly improved multi-level communication in the company, which resulted in optimization of customer service process. Routine processes automation and improvements in organizational structure allowed our business to minimize the expenditures and provide the services of highest quality level.

Nebojsa Damjanovich
Managing Director
Alutus Consulting

Our customers

Becoming a Terrasoft Partner was challenge for us. We found Terrasoft CRM software to be the most powerful CRM tool we tested. Knowing that localization will be necessary, we’ve decided to become a Premium Partner.

Our mission is to help companies at discovering and using their potentials with the help of our experience and knowledge of global trends.

Matjaz Krmelj
CRM MIFS

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