Audition of CRM Project - Terrasoft CRM

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CRM Expertise CRM Consulting	Implementation Project audit

\ CRM Project \ Audition of CRM Project

Audition of CRM Project

First results of the CRM project are summed up at the end of testing period. The level of goal achievement is estimated on the basis of the key indexes defined at Consulting stage, also the extent of Terrasoft CRM key users satisfaction is taken into account.

Qualitative and quantitative estimation of the of goal achievement level within the CRM project

Analysing the investment effectiveness
Key index values and deviations inspecting based of specified standards
Detecting possible deviations that should be taken into consideration during the further project development

The analysis of key users satisfaction by the results of the CRM project

Carrying out the questionnaire survey among the key users of CRM solution in order to find out the level of satisfaction with the results of CRM project
Developing the recommendations on customer’s experts certification
Shaping the vision of the future cooperation

Thanks to Terrasoft CRM implementation, Alutus Consulting significantly improved multi-level communication in the company, which resulted in optimization of customer service process. Routine processes automation and improvements in organizational structure allowed our business to minimize the expenditures and provide the services of highest quality level

Nebojsa Damjanovich
Managing Director
Alutus Consulting

Our customers

Terrasoft provides us the most customizable and easy to use CRM application existing on the Small and Midsize Business Market. And the on-line support and assistance for our team and customers is a strong point in our Partnership with Terrasoft.

We going to extend our field of competence to more demanding implementations and solutions based on Terrasoft CRM.

Paul Soare
Praetorian Trading Ltd

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