CRM Consulting - Terrasoft CRM


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CRM Expertise CRM Consulting	Implementation Project audit

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CRM Consulting

The concept of CRM strategy is created for the customer company at the CRM Consulting stage. Customer service and organizational structure optimization is done in accordance with aims defined at the Expertise stage.

Optimization of business processes in the sales, marketing and customer service spheres

Developing/modernizing strategic and tactical aims of the company
Creating regulating documents that will support the implementation of new management methods
Organizational structure optimizing aimed to realize customer-centered strategy

Definition of the performance key indicators of departments

Defining metrics, norms and deviations of the key indicators
Compiling the list of reporting forms which will serve the ground for calculation of the key indicators
Determining the current indicators on different levels: company - departments - employees

Document workflow optimization

Defining the resulting reporting forms
Creating «Workflow Regulations»

Development of the implementation plan for new regulations and processes in the company

Preparing company's business processes for the following automation
Raising the awareness and readiness level of the personnel
Preparing and adjusting the general project plan, the order and principles of project reporting, management methods for project modifications and risks, project acceptance procedure

Terrasoft CRM enables to our regional representatives work in common information field. We, for ours turn, can get on-line information and take most efficient decisions

Tobias Menne
General Director Bayer Ltd (Ukraine)

Our customers

Variance Communication is a full service agency in Marketing, Communication and Prepress. We are making strategies and all kind of marketing activities for small and middle-sized companies.
Variance Communication has looked for a CRM solution to get its customer's goals, in accordance with criteria: innovative and affordable. User-friendly, customizable, flexible and customizable for customer's needs, Terrasoft CRM software stands out as the only possible choice.
As unique reseller for Switzerland our goals are to get references in the small and middle-sized companies business and, in a second phase, build a reselling network in our country.

Steve Vallelian
Variance Communication

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