CRM Implementation - Terrasoft CRM

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CRM Expertise CRM Consulting	Implementation Project audit

\ CRM Project \ CRM Implementation

CRM Implementation

The Implementation stage implies the creation of the requirements specification based on the organizational structure, regulations & business processes developed within the Consulting stage. The CRM application customization and its integration with the other customers' software are executed according to this specification. The training for customer's technical experts is provided at this stage.

Creation of the requirements specification for Terrasoft CRM customization

Preparing the specification of functional requirements towards the CRM application
Agreement and approval of functional requirements, specification of project parameters

Terrasoft CRM customization and third party software integration

System customizing according to the requirements specification
Developing of scripts & filters for routine operation automation
Plugins developing for additional functionality realization
Integrating with customer's financial software
Developing of the reports and document print forms

Creation of the regulation the work with Terrasoft CRM in the company

Compiling the document that contains rules and regulations of the work with Terrasoft CRM within developed business-processes
Users' training and testing of Terrasoft CRM
Organizing and conducting the training on product's basic functionality for customer's employees

Thanks to Terrasoft CRM implementation, Alutus Consulting significantly improved multi-level communication in the company, which resulted in optimization of customer service process. Routine processes automation and improvements in organizational structure allowed our business to minimize the expenditures and provide the services of highest quality level

Nebojsa Damjanovich
Managing Director
Alutus Consulting

Our customers

Verita Marketing is a leading innovative Turkish company specializing in marketing consulting and that concentrates on CRM services.

We always aim to perform perfectly for our customers, in this way the experience and innovativeness of Terrasoft are crucial. We see wide potentialities of CRM market development in our region and have great expectations of the partnership with Terrasoft.

Cem Uluer
Verita Marketing

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