CRM Software

• Platform
• SDK
• Architecture
• Performance
• Configuration
• Development
• Process management
• Integration
• Interface
• Terrasoft CRM 3.x
• Terrasoft Sales
• Terrasoft CRM 2.8
• Supplementary products
• Technical Support

Process management

Terrasoft CRM platform allows the realization of all tasks set for business processe management systems (BPMS). The complex of instruments for business processes realization inherits the functional power and flexibility of Terrasoft CRM 3.0 platform being its organic part.

The implementation includes the definition and regulation of business processes, as it supposed to solve an issue of the efficient usage of company’s resources. This work implies the following components:
• allocating the responsibility for the results of works included in processes
• defining the system of mutual interaction of processes with each other and with external participants
• defining the list of documents necessary for process functioning
• scheduling the development and implementation of the documentation
• assigning the process activity indexes and the methods, forms and procedures of reports
• defining the key indexes
• assigning the criteria for the elimination of rejection reasons

The realization of all CRM project elements needs the environment that provides the maximum functional scope and the instrument set for system events processing.

Terrasoft created powerful business process management system onTerrasoft CRM 3.0 platform taking into account the contemporary requirements for corporate informational systems and the results of own research within the program of technological development.

Terrasoft CRM 3.0 enables the realization of complex processes algorithms by means of managing scripts, along with the instruments explicitly located on the instrument panel of the Administrator of Terrasoft CRM.

Everything is subordinate to the development ergonomics and gives the maximum opportunities for the automation of system work without disrupting the logical model of the system.

The process engineer ( designer, developer) is able to create both autonomous processes and complex systems of processes. Nested algorithms and correlative sequences of automatic actions are realized by means of standard platform tools.

The significant point is that “the process” is much more than the formal description of the task chain (the chain of “reminders” for the manager, in the strict sense), it is a system of instructions, actions and relations organized in the complete structure described as an algorithm. Practically it reveals by the fact that the process can:


• create, modify and delete the database objects
• take into account the statuses and stages of other processes
• act in accordance to logical conditions of the selection
• wait for a certain period of time
• react for trigger events
• manage the user access rights

The developer is able to construct the process by means of instrument set that allows virtual realization of any logical structure.