Customer Service Management


	Name
	Password
		Sign Up

Terrasoft is a leading supplier of integrated Customer Relationship Management (CRM) solutions, offering services to companies of different sizes and industries. Terrasoft CRM software solutions will empower your company to optimize business operations and gain a long-term competitive advantage in the market.

\ CRM Software \ Terrasoft CRM 3.x \ Resolved tasks \

Customer Service Management

Terrasoft CRM 3.0 X25 allows organization of effective customer service for clients’ loyalty increase and rise in recurring sales:

Clients history

Clients classification depending on their priority
The history of client inquiries to customer service department. The history of correspondence on service inquiries
Purchased products and services
The terms of support provision
Slide-tour

Client inquiries processing

Registration of all client inquiries and requests
Inquiries escalation control
Supplying clients with the information on current inquiry status
Slide-tour

Service effectiveness increase

Knowledge base organization for shortening the terms and reducing the costs of inquiries processing
Analysis of clients’ requests processing efficiency
Calculation and optimization of service expenditures

Call Centre organization

All incoming / outgoing calls registration
Phone questionnaire conduction. Analysis of client’s satisfaction level
Analysis of managers’ work effectiveness (the number and the average duration of phone calls)

Terrasoft helped us in optimizing our business processes. Easy-to-learn interface made the period of migration to new working environment really short. Due to creation of unified customer database, SSiW “Var-MC” has improved the quality and speed of processing all sales inquiries.

Marek Chwierut
Managing Director
SSiW "Var-MC"

Our customers

VAZBO is more than an ordinary software development house that offers technology solutions that satisfy our clients. We create solutions that satisfy our clients' customers.

The partnership enabled VAZBO to provide Terrasoft CRM, a complete CRM suite that connects employees, partners and customers into a unified, intelligent business environment to its clients across the region and the world. It is a fact to us now that our success is a result of dedication to customer satisfaction, affordable prices, and a high level of technical support that is unmatched in the industry.

Tareq Al Shami
VAZBO IT SOLUTIONS CO

News