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Support plans | Support forum | Online Help
You can use free Knowledge Base self-service support with 24/7 access.
We'll answer any your question within 24 hours. Please search the forums before posting. Perhaps your question has already been discussed and you don’t have to open a new topic.
Technical support includes:
- Technical consulting on following questions:
- installation and launching the system;
- version renewal;
- product functional features;
- building reports, plug-ins, scripts;
- integration with third-party applications.
- Providing patches for the current product version.
- Providing new product versions ( if defined in the Support plan)
Terrasoft provides the following Annual Support plans:
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| Self-service support |
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+ |
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| Providing patches |
+ |
+ |
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| E-mail support |
Reply within 48 hours |
Reply within 24 hours |
Reply within 12 hours |
| Telephone support |
- |
- |
+ |
| Personal support specialist |
- |
- |
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| New Terrasoft CRM versions free upgrades |
- |
- |
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| Annual price (% related to the total solution cost) |
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20% |
50% |
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