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Terrasoft Call Centre

Terrasoft Call Centre provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, processing calls from different contacts according to the established rules.

Call Center features:

1. Registration of all incoming calls, including automatic number detection.
2. Collecting the information about the calling customer and the history of interactions with it.
3. Redirection of the call to responsible manager, or processing it according to the established rules
4. Automatic displaying the information about the calling customer to the operator
5. Automatic dialling
6. Displaying operator status (busy, free, pause).
7. Analytic reports on incoming and outgoing calls.

   Call Center provides the following data about a phone call:

8. Start time, duration, customer phone number
9. All the additional information about the customer and the subject of its call is registered by operator.